Guest Services
24-Hour Concierge
24-Hour Concierge
Here at Red Carnation Hotels, a number of concierge have been given the Golden Keys accolade. London is well represented with Jose Pauco of The Milestone Hotel, Darren Briggs of The Chesterfield Mayfair, Tom Bergin of The Rubens at the Palace, as well as Mustafa El'Omari and Jorge Alvarez of The Montague on the Gardens all as Les Clef d'Or members. Over at Ashford Castle in Ireland, David McCormack is a member, too, as well as Emilie Garnier of Hotel d'Angleterre in Geneva. While these concierge strive to provide the best service they can, each of their personalities shines through, making connecting with guests easy.
24-Hour Doctor Referral Service
24-Hour Doctor Referral Service
A private doctor is available for our hotel guest, please contact the Concierge. The nearest hospital A&E facility is University College Hospital. Our Nearest Chemist is located on Southampton Row a few minutes walk from the hotel.
24-Hour Housekeeping
24-Hour Housekeeping
The following are available on request from Housekeeping Services; Please contact our Reception Team for assistance with the following services:- A selection of Pillows and Bedding- Turn down Service- Valet or pressing services / Dry Cleaning- Baby cot - Flower vase- Additional Toiletries
24-Hour Room Service
24-Hour Room Service
A quick bite to eat or super served in front of the television. Our in room menu served daily, offers a great selection of snacks, sandwiches and meals along side a selection of desserts and drink.
A room service menu can be found on the desk in your room.
The full room service menu is available until 22:30 hours.
A special night menu is available from 22:30 hours until 06:30.
24-Hour Valet Parking
24-Hour Valet Parking
The Montague on the gardens offers a valet service for all our guests, for further information please contact the Concierge team.
24-Hour Valet Service
24-Hour Valet Service
The Montague on the gardens offers a valet service for all our guests, for further information please contact the Concierge team.
A/V Equipment
A/V Equipment
Our function facilities are fully equipped to provide a wide selection of services. For further information please contact our conference co-ordinators during office hours or send an email to [email protected]
Airport Transportation
Airport Transportation
For all enquiries please contact the Concierge. London Flights depart from Heathrow, Gatwick & London City Airport. Our team can provide travel information as well as transport services.
Babysitting on Request
Babysitting on Request
Please contact the Concierge for baby-sitting services. Please note 24 hours notice is required for this service.
Bilingual Guides
Bilingual Guides
This service is available for hire. Please contact our concierge team for assistance.
Boutiques Nearby
Boutiques Nearby
The Montague on the Gardens is located within walking distances to Oxford Street and Covent Garden, London's popular shopping destinations.
Business Services
Business Services
Guest computers are located on the ground and lower ground floor. Printing is free.
Butler Service on Request
Butler Service on Request
Butler service is available upon request for guests staying in The Bloomsbury Set.
City Tours
City Tours
Please contact the concierge team for assistance
Complimentary Incoming Faxes
Complimentary Incoming Faxes
Please contact the reception team for assistance.
Complimentary Newspaper
Complimentary Newspaper
To request a local or international newspaper of your choice, please contact the Reception Team
Complimentary Park Access
Complimentary Park Access
The Montague on the Gardens is located within walking distances to Russell Square Gardens, Bloomsbury Square Gardens, Brunswick square gardens and Lincoln's Inn Fields. The Montague on the Gardens also has private access to The Bedford Square Gardens
Complimentary Shoe Shine
Complimentary Shoe Shine
If you would like your shoes polished please contact the concierge team
Complimentary Wireless (WiFi) Internet
Complimentary Wireless (WiFi) Internet
WIFI internet is free to all our guests throughout the hotel. To connect locate the hotels network "Montague" and follow on the on-screen instructions. We also have 2 guest computer terminals, on the lower ground floor and ground floor.
Copy & Printing Service
Copy & Printing Service
Please contact the reception team - depending on the amount of printing required, a charge may apply.
Courier Service
Courier Service
Local and international courier services can be arranged through the Concierge.
Currency Exchange
Currency Exchange
Most major currencies can be exchanged for UK pounds at Reception. Please note a copy of your ID/Passport is required for this service and we can only exchange up to £200 worth.
Dog Walking
Dog Walking
Please contact the Concierge Team
Doorman
Doorman
We have a doorman at the hotel.
Dry Cleaning and Laundry Services
Dry Cleaning and Laundry Services
Laundry and dry-cleaning bags are located in your wardrobe. Please contact Reception before 9am (Monday to Saturday) for same day laundry and dry-cleaning services.
Escort to Room
Escort to Room
Please contact the concierge team for assistance
Express Check-Out
Express Check-Out
Please contact our reception team for assistance
Flower Service
Flower Service
For floral requests, please contact the Concierge team
History Tours
History Tours
Our concierge team would be delighted to assist you in arranging the perfect historical tour experience
Hotel and Restaurant Reservations
Hotel and Restaurant Reservations
For hotel and restaurant reservations please contact [email protected]
In room tea & coffee making facilities
In-House Chefs
In-House Chefs
Please contact our reservations department. This service is only available to guests staying in the Guv'nor's suite or the Bloomsbury Set.
In-room Massage
In-room Massage
Please contact the Concierge team
In-room Safe Deposit Box
In-room Safe Deposit Box
Each room is equipped with a private safe. The maximum value insured is £250.00, for items of greater value, we suggest you use the safe at Reception. The hotel cannot be held responsible for any valuables not placed in the safe. You can choose to use the safe with either a personal code: Using your personal codeYou will find the safe open – please close the door.Enter 3 to 6 digits and press the key "lock", the word CLOSED will appear.To open:Enter your personal code and the safe will OPEN.
Luggage Assistance
Luggage Assistance
Please contact the Concierge if you require luggage collection. Short and long-term luggage storage is available on request and subject to availability.
Luxury Car Service
Meeting Planning
Meeting Planning
Our function facilities are fully equipped to provide a wide selection of services. For further information please contact our conference co-ordinators during office hours or send an email to [email protected]
Multilingual Staff
Multilingual Staff
Led by General Manager Dirk Crokaert, with 20 years of service, The Montague is a multi-nationality family of passionate people, with a warm, inclusive ethos that embraces everything we do. We are proud to be a part of the family-owned and run Red Carnation Hotel Collection, and strive to create unique and memorable experiences for our guests.
Personal Shopper
Personal Shopper
Please contact the Concierge team
Pet Amenities
Pet Amenities
We'll be delighted to provide our range of pet friendly services and amenities, including:Pet bed in various sizesFood and water bowlsDog goody bag containing a toy, treats and clean up bagsDog sitting (book 48-hours in advance)Dog walking (book 24-hours in advance)Subject to availability, a more spacious room is allocated
Pet Policy
Pet Policy
Pets are welcome at The Montague on the Gardens Hotel, so next time you come to London don't leave your four-legged friend at home. You and your pet can experience the excitement of London together.
Pet Sitting Service
Pet Sitting Service
Please contact the concierge
Pet Walking Services
Pet Walking Services
Please contact the Concierge team
Pet-Friendly
Pet-Friendly
Let us know when you make your reservation and we'll be delighted to provide our range of pet friendly services and amenities, including:
Pet bed in various sizes
Food and water bowls
Dog goody bag containing a toy, treats and clean up bags
Dog sitting (book 48-hours in advance)
Dog walking (book 24-hours in advance)
Subject to availability, a more spacious room is allocated
Please feel free to contact us if you require any further information about our specialist pet services.
Picnic Catering
Picnic Catering
Enjoy a Picnic Feast or Afternoon Tea in the private setting of Bedford Square Gardens, served in traditional wicker baskets and filled with delicious goodies.
Our Afternoon Tea selection includes a selection of delicate finger sandwiches, freshly baked scones with Devonshire clotted cream and preserves, a selection of seasonal pastries and a drink of your choice, while the Picnic Feast includes delicious sliders, sandwiches, wraps and crisp salads, with our famous vanilla cheesecake.
Add a bottle of Champagne, Prosecco or wine for an extra-special occasion.
Price: £45 per person (seasonal experience)
Porter
Porter
Please contact the Concierge team
Postal Services
Postal Services
Please contact the Concierge team.
Private Car & Driver
Private Car & Driver
This service is available through our concierge team day or night as well as airport transfers and private chauffeur services are available.
Private Dining
Private Dining
Our hotel is renowned for its range of distinctive, modern yet flexible private dining options. From intimate dinners to lavish banquets for up to 100 guests. Our events experts are available to assist by contact them directly on [email protected]
Shoe Shine Service
Shoe Shine Service
If you would like your shoes polished please contact the Concierge team
Sightseeing
Sightseeing
A selection of maps and guides are available to our guests. Please contact the Concierge for further information and booking information.
Theatre Desk
Theatre Desk
Theatre tickets may be arranged through the Concierge team
Tours & Excursions
Tours & Excursions
Please contact the Concierge team
Transportation Arrangement
Transportation Arrangement
Can be arranged through our concierge team day or night as well as airport transfers and private chauffeur services are also available.
Turndown Service
Turndown Service
Please contact our reception team if you require turndown service, which is available between 1700 - 2100hrs
Twice-Daily Housekeeping
Twice-Daily Housekeeping
This service is available by contacting housekeeping using the in-room telephone, or requesting service from our reception team.
Wake Up Service
Wake Up Service
Wake up calls can be arranged through reception or direct using your in-room phone.
Wedding Arrangement
Wedding Arrangement
The Montague on the Gardens, an elegant Georgian townhouse in the heart of Bloomsbury, lends itself perfectly for weddings and civil partnerships - guaranteeing memories you'll cherish for a lifetime.
The stylish interior is adorned with rich furnishings and exquisite antiques to create an atmosphere of sophisticated charm, with the added benefit of the spacious wood deck and terrace overlooking the beautiful private gardens of the Bedford Estate at the rear of the property.
For wedding parties with a minimum spend of £8,000 or higher, the happy couple will enjoy a night in one of our elegant Bridal Suites, with a Romantic Turndown, a bottle of Champagne and Full English breakfast the following morning, as well as an exclusively reserved breakfast area for any guests staying the night in the hotel.
Well-being Services
Well-being Services
The fitness suite is located on our lower ground floor. Access is granted using your bedroom key. Additional local premium gym passes are available through the concierge desk.
Wi-Fi
Wi-Fi
WIFI internet is free to all our guests throughout the hotel. To connect located the hotels network "Montague" and follow on the on screen instructions. We also have 2 guest computer terminals, on the lower ground floor and ground floor.
Wine Tasting
Wine Tasting
Taste three award-winning South African wines from Bouchard Finlayson, one of South Africa's most awarded boutique wine estates. Framed by great fold mountains and breath-taking ocean views, it is set in Hemel-en-Aarde, one of the coolest wine-making regions in the Cape, with duplex soil structures and sun-facing slopes. The promise of the unique terroir is harnessed by winemaker Peter Finlayson in slow-ripened, flavour-rich wines of exceptional quality.Price: £60 per person